Frequently asked questions

General questions

Frequently asked questions

Before Your Trip

We offer liveaboard diving holidays across the globe including; Pacific Ocean (Galapagos, Palau, Truk Lagoon, Bikini Atoll, and Solomon Islands), the Caribbean (Bahamas), and Southeast Asia (Indonesia, Philippines, Thailand and Myanmar). Contact us if you would like to tailor-make your own scuba diving holiday experience.

In short, 'Yes'. Diving and travel insurance is a condition of booking for all guests on all of our vessels.

All guests travelling aboard our liveaboards must ensure they are fully covered for all diving accident and emergency situations, including air evacuation. This is a mandatory requirement.

We also strongly advise our guests to obtain comprehensive travel insurance to cover against unforeseeable delays and potential missed flight connections.

Your insurance must cover all of your scuba diving and snorkelling activities. It must include the type of diving and maximum depths you will be diving to, and provide full cover of emergency air evacuation costs and recompression treatment.

Master Liveaboards offers a referral program with Dive Assure who specialise in dive travel insurance. Please visit our Dive & Travel Insurance page for more information and a link to the Dive Assure booking platform.

Unfortunately, the short answer is 'No'. However, Master Liveaboards offer a referral program with Dive Assure who specialise in diving travel insurance. Please visit our Dive & Travel Insurance page for more information and a link to the Dive Assure booking platform.

As a general rule, Master Liveaboards does not allow children under the age of 16 (unless part of a full charter group or by prior agreement).  Those between the ages of 16 and 18 years must be accompanied by a parent or guardian who will be responsible for their supervision at all times, including during dives.
 
In cases where consent has been given for a child under the age of 16 to join a trip, their supervision and behaviour onboard is the sole of responsibility of their parent(s) or accompanying adult which may mean that parents or guardians are unable to dive together.
 
Guests are not advised to bring children under the age of twelve (12) on a liveaboard due to the environment and the nature of the holiday.

Most special dietary requirements, whether allergy or simply personal preference, can be catered for. However, in some destinations, certain products are not readily available and can be difficult to source. Please inform us of your requirements as far in advance as possible to ensure there are plenty of dishes to suit your needs.

PLEASE NOTE: We will of course try our best to meet your needs but cannot guarantee the availability of all requirements in destination. You are welcome to bring specific products with you, where permitted by local regulations, if the lack thereof may affect your wellbeing or holiday.

Each Master Liveaboards destination and itinerary has specific requirements regarding diving experience. Please consult our Diver Certification and Experience Requirements document, which can be found under General Information on our downloads page to ensure you meet these requirements for your comfort and enjoyment.

Most Master Liveaboards vessels are able to support rebreather divers with 2 Litre or 3 Litre CCR cylinder sets and bailout cylinders available to rent. Additionally we are able to supply Oxygen which is charged per litre, and Sofnolime which is charged by the tub.

Please refer to the specific destination's onboard extras for cylinder rental costs, and prices for gases and Sofnolime.

PLEASE NOTE: Cylinders and Sofnolime MUST be requested in advance by completing the Technical & Rebreather Equipment Request Form and returning it to our reservations team as early as possible to ensure your requirements can be fulfilled.

It is imperative that all rebreather divers give us sufficient notice of how much Sofnolime they will need for the entire duration of their chosen itinerary so that we can ensure the required quantities are available.

Rebreather divers are also required to complete the technical diving liability release in addition to standard waiver forms.

It is the responsibility of each diver to ensure that they are fit to dive.

Guests who have a pre-existing condition, even if it is controlled with medication, or have any symptoms that could be restrictive to diving need to obtain a doctor's note clearing them to dive, prior to embarkation.

 

To this effect, all guests are required to read, complete and sign a medical statement AND provide proof of a doctor's evaluation if the answer to any of the questions on the form is 'Yes'. As this may not be possible in the destination we strongly advise guests to do so before travelling.

Any guests who are unable to complete the statement as directed, or provide a current doctor's certificate (less than 1 year old) clearing them to dive may be denied participation in scuba diving activities during the liveaboard itinerary they have booked with us.

Every guest joining any Master Liveaboards cruise is required to sign the relevant liability releases (waivers) for the itinerary and activities they will be participating in. It is recommended that you download, read and complete these forms prior to commencement of your trip.

All waivers are available in multiple languages on our Liability Waiver Forms page.

Most of the itineraries operated by Master Liveaboards are subject to port and marine park fees, as well as other local taxes and permit costs, which are not included in the liveaboard price, and are obligatory for all guests, whether diving or not. The applicable amount* for your specific itinerary will be noted as an on board extra at the time of booking your liveaboard.

*Please note: These fees can not be paid in advance of departure, and are subject to change without notice. The full amount due at the time of your liveaboard departure needs to be paid aboard the vessel, along with any other onboard extras, prior to disembarkation.

Travel

For the latest travel advice, including security and local laws, plus passport and visa information, please visit your relevant official government website.

For example, the UK Government website offers Foreign travel advice  for British citizens travelling abroad including safety and security considerations, entry requirements and travel warnings.

Likewise, The U.S. Department of State website has essential International travel advice and tips for North Americans.

Travel restrictions and procedures have been put in place to handle the pandemic worldwide and are constantly being updated by governments.

Please consult our specific destination FAQs to find out more about current protocols. Please also see our COVID-19 Precautions page for further information.

It is your responsibility to ensure that you have had the required vaccinations for the countries you will be visiting. We are unable to give specific advice on vaccinations or other medical precautions as this information should be provided by a medical professional. However, we strongly advise ensuring that your routine vaccinations are up-to-date, i.e. Tetanus, Polio, Typhoid, MMR. etc.

Please contact your local health adviser, pharmacy or travel clinic at least 8 weeks prior to departure for the latest advice and recommendations for your liveaboard destination.

Useful travel health advice can be found on the following websites:
UK - Travel Health Pro
US - CDC Travelers' Health

Insect-borne diseases
All travellers are advised to take appropriate precautions to avoid being bitten by mosquitos and other insects, especially when on land. The Travel Health Pro website has a useful fact sheet relating to insect bites and effective repellents.

Severe allergies
If you have a severe allergy, please inform us before you travel. If you have preventative or curative medication relating to an allergy please be sure to bring it (and a copy of your doctor's prescription) with you.

Please consult the relevant destination FAQ section for information regarding country specific passport and visa requirements.

Current studies show that you should wait at least 18 hours before you fly after multi-days repetitive diving. However, we recommend not flying for 24hrs after your last dive.

On most itineraries we usually schedule two (2) morning dives for the last full day of the liveaboard itinerary, before the vessel returns to port for disembarkation the following day. Should you choose to book a flight which departs less than 24 hours after one or both of these dives you will not be able to participate in the dives.

Please bear this in mind before you book your onwards international or domestic flights.

We recommend that guests carry any overnight essentials, as well as necessary medications and valuables in their hand luggage. This ensures that, in the unlikely event of checked luggage going astray for any reason, guests will at least have the bare essentials with them making any delay in the arrival of their luggage slightly more bearable.

• Passport valid for at least 6 months from date of exit (see specific destinations for more information)
• Money to cover your onboard extras and crew gratuities. Many extras including equipment rental and marine park fees can be pre-paid to facilitate your holidays. Please contact our team if you would like to pay for certain items in advance.
• Money to cover any country fees (such as airport taxes - again please visit your destination FAQs for more information). Please note that certain destinations are very remote and do not offer ATM or card facilities.
• All toiletries/medications - we encourage our guests to bring 100% biodegradable toiletries.
• Sunscreen - select a reef-safe type to protect the oceans.*

• Insect repellent
• A refillable water container – support our efforts to become plastic-free!
• Hat/sunglasses
• Your diving equipment – if you do not want to haul it across the world, we have a range of rental equipment that can be pre-booked.
• Swimsuits & casual clothing including thicker garments for breezy evenings or colder destinations.
• Dive certification card and log book
• Proof of diving insurance which covers emergency evacuation and recompression chamber costs.
• Proof of travel insurance. Travel insurance is a vital aspect to booking a holiday, giving you protection against unforeseen circumstances that could otherwise spoil your holiday. It is important that you purchase travel insurance that properly covers your participation in whatever activities you may undertake at the time that you make your booking.
• Vaccination Record Book – certain destinations require proof of vaccinations for certain illnesses. See the destination for more information.
• Electrical adaptors and chargers for your electronics – each vessel has different types of power outlets so it is best to ensure you have adaptors if needed.

*PLEASE NOTE:
In some destinations, non-reef safe sunscreens are prohibited.

Onboard

Due to the layout of the decks and guests cabin, the vessels are generally not accessible for wheelchairs and the majority may provide challenges, or be unsuitable for some guests with limited mobility. Additionally, most destinations do not have experienced HSA (Handicapped Scuba Association) guides on board who are trained to assist divers with a variety disabilities.

However, in some cases, we may be able to accommodate guests with prosthetic limbs, vision or hearing impairments, as well as limited mobility. Amputees and guests with limited mobility need to consider the following before deciding whether their preferred destination is viable:

  1. Must be able to navigate stairs
  2. Must be able to step over thresholds
  3. Enough physical capability to get into a dinghy / climb ladder onto skiffs (without equipment)
  4. Must be able to step, with assistance, from dinghy to dive platform

Should you have any questions or concerns please contact our reservations team.

We can offer a variety of diving certification courses on most of our vessels for continuing your diver education, such as PADI Advanced Open Water Diver and PADI Enriched Air Nitrox Diver, or learning new skills with a PADI speciality course.

Additionally, for those who have not dived for a while, we can offer a refresher course (scuba review). Please be advised that this is NOT a certification course; it is an opportunity to review and brush up on previously learnt skills under the guidance of one of our instructors or dive-masters.

Please contact our reservations team to find out which courses might be possible on your liveaboard holiday.

Courses are NOT available on Galapagos Master, or Pacific Master.

Diving equiment rental is available on all our vessels at an extra cost. We advise to pre-book it to ensure availability.

Nitrox is available on all our vessels at an extra cost. If you are not qualified, you can also take the opportunity to do your specialty course.

Dress code on board our vessels is very casual and most guests feel comfortable in little more than swimwear, shorts and t-shirts. However, we ask our guests to put a t-shirt over their swimwear while seated at the dining area; A sweater is advised for cooler nights, particularly after multiple dives. Guests tend to prefer bare feet on board the boats but are advised to bring sturdy sandals or trainers to wear on island visits.

We provide towels for guests to use in their cabins and additional towels for use on deck. These are laundered and replaced regularly throughout the cruise to ensure they are always fresh and clean.

All guest cabins and deck bathrooms are equipped with liquid soap dispensers which can be used as shower gel and / or shampoo.

However, many guests prefer to bring their own shampoo and hair conditioner with them. We strongly encourage guests to only bring environmentally friendly products, and to take any unused items home.

Meals on board range from mild local dishes to western cuisine and are normally served in a buffet style. There is a variety of fresh fruit available at all times and all dishes are served with the freshest vegetables and highest quality seafood and meats available. There is always a range of dishes served at each meal time to ensure that all guests are satisfied and full!


Guests may help themselves throughout the day and night to a variety of complimentary snacks, soft drinks, purified water, juices, teas, and fresh brewed coffee.

Guests who are diving are reminded to drink responsibly while on board, and not to drink alcohol before or in between dives.

A range of alcohol (beer, wines and spirits) is available to purchase on board our vessels for when you have finished diving for the day.

If your dive or camera equipment requires a unique size battery, or will need a lot of replacements during your holiday, please bring sufficient extras with you. Alternatively, consider using rechargeable batteries as there are plenty of sockets to plug in a charger on board.

As there is very limited or no access to battery recycling facilities in the destinations where we operate, we kindly request that you take your spent batteries home with you to be recycled or disposed of properly. 

We have a fully stocked first aid kit, medical grade oxygen and an AED on all Master Liveaboards vessels. Our crews are trained Emergency First Responders, and able to handle all boat and diving emergencies.

Smoking is only permitted in designated outdoor areas aboard the vessels.

Crew gratuities are not included in your package and are at your discretion. Our crew work extremely hard to ensure our guests receive the best possible service from start to end of each trip; tips given in recognition of this are always greatly appreciated.

Should you feel that the crew on board have gone above and beyond in making your liveaboard experience as memorable and comfortable as possible, and would like to show your appreciation for all their hard work, you can leave a tip, in cash, in the envelope that will be provided at the end of your trip. In some destinations, we are also able to charge gratuities to credit or debit cards. 

As tips are discretionary we do not specify an amount to give but, the industry standard is generally 10% of the cruise cost. We suggest between 35 - 50 USD per night which, for a 7 night trip, is 250 USD - 350 USD.

All gratuities are divided equally between the members of crew, including the dive guides.

On the majority of Master Liveaboard vessels, payment for marine park fees and other on board extras can made in cash or by credit card (Visa or Mastercard).  

PLEASE NOTE: Galapagos Master can NOT accept credit or cards. All on board payments must be made in cash only, preferably in USD.

  • Exchange rates for cash payments in currencies other than USD or local currency are based on local bank rates at the time of payment.
  • Card payments on board are subject to a surcharge, which ranges from 3%-5% depending on the destination.
  • Please refer to specific destination FAQs or downloadable Trip Information documents for further information regarding accepted currencies and card charges.

Master Liveaboards is committed to promoting responsible tourism and is aiming at becoming plastic-free on all of our vessels. We are asking our guests help to us achieve this goal.

Additionally, many of our vessels use environmentally friendly products where available and we encourage guests to do the same when joining one of our liveaboard itineraries. Visit this page to see what you can do!

Master Liveaboards love photographers and videographers and have tried to make their lives as easy as possible. Most of our vessels offer dedicated rinse tanks and a large camera preparation, storage and charging area. Our crew is experienced in handling photography and video equipment and we love receiving images from our guests! Please note that, in some destinations, there may be local restrictions for photographers, videographers, and/or the use of drones.

Please refer to our Information for Photographers & Videographers for further details.

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