Payment and Cancellation Terms

Payment and Cancellation Terms

The following payment and cancellation terms form part of our Booking Conditions that become active when we confirm your booking.

Payment Terms

Unless specifically agreed otherwise, in which case payment details will be confirmed by Master Liveaboards in your booking confirmation, payments will be due within the following time-frames.

Period before departure by which booking was made
Deposit
More than 270 days
2% of the total invoice value*
270 – 181 days
15% of the total invoice value
180 – 91 days
40% of the total invoice value
90 days or less
100% of the total invoice

All payments are non-refundable and non-transferable.

PLEASE NOTE: When an existing travel contract with us is amended and departure dates postponed, we reserve the right to hold existing deposits paid against the amended travel contract without making cash refunds. All deposits held will be honoured against the amended contract of travel.

Cancellation Terms

Since we incur costs in cancelling your arrangements, unless specifically agreed otherwise, in which case payment details will be confirmed by Master Liveaboards in your booking confirmation, you will have to pay the cancellation charges as follows:

Period before departure in which you notify us
Cancellation Charge
More than 270 days
2% cancellation fee (or deposit amount paid, whichever is greater)*
270 – 181 days
15% cancellation fee (or deposit amount paid, whichever is greater)
180 – 91 days
40% cancellation fee (or deposit amount paid, whichever is greater)
90 days or less
100% cancellation fee

*Greater than 270 days prior to departure, we will honour the 2% deposit that we are holding against the booking, provided a minimum of 1 person travels on the same departure date, under the same booking reference, in the same accommodation.

Please note that insurance premiums and amendments charges are not refundable in any circumstances.

Need dive and travel insurance?

Whether you’re diving locally or abroad DiveAssure’s annual and short-term DiveSafe plans offer the coverage you need. The DiveSafe plan includes coverage for medical expenses, emergency medical evacuations, hyperbaric treatments and more.

Forms

Before you travel, there are a number of forms which we would like you to download, complete and bring with you on your holiday. This will save you time when you get on the boat, so you can start relaxing sooner!

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